Artwork information

Submitting Artwork

  • Content

    Due to the automated manner of how files are received and processed in the digital workflow the opportunity to review the art prior to printing may not be possible. Thumbpint will make every effort to identify and flag offensive language and images during the normal course of our processes. When discovered, we will not proceed with the printing, we will cancel the order, and no refund will be given. We ask our customers to self-screen art provided either by them or through them by their customers that would be considered offensive to our associates and the community.

    To assist you with the self-screening process, we have identified broad categories of what we will flag as inappropriate and will not print.

    • Slang or offensive language or images associated with adult or child nudity.
    • Slang or offensive language or images associated with sexual acts
    • Slang or offensive language or images associated with sexual orientation/preference
    • Slang or offensive language or images associated with race
    • Slang or offensive language or images associated with ethnicity
    • Upload photographs of people who have not given permission for their photographs to be uploaded to a share site.
  • Accepted File Types

    Preferred Vector File Types:

    • PDF (Adobe Acrobat)
    • AI or EPS (Adobe Illustrator) - Convert text to outlines and embed any linked images. See below for instructions.
  • Vector Files

    All art must be vector art. Vector art is art created in the vector-based program Adobe Illustrator and is made up of points and paths. The benefit of vector art is that it is infinitely scalable. It maintains a high image quality no matter what size it is from as big as a building to as small as a bottle opener

    Some helpful tips when creating your artwork in Adobe Illustrator:

      • Text needs to be at least 6 pt. in size
      • Please keep strokes and line weight at 1 pt. and up
      • Convert all text to outlines (see below for instructions)
  • Artwork Format

    Thumbpint is held harmless for failure to provide clear, concise and correctly formatted art; misdirected e-mails; incompatibilities or corruption due to uncompressed files.

  • Converting Text to Outlines

    Outlining fonts is essential when sending artwork to print. If you use a font that the production process does recognize and it is not in an outlined format, the document will print incorrectly, or the printing process will have to find a substitute font which would ultimately change your design. Once you have outlined the font, the text is no longer text but rather a series of vector objects eliminating incorrect text or font substitutions, keeping your design intact.

    To Convert Text to Outlines:

    • Before converting all of your fonts to outlines, it's important to keep an editable copy of your document. That way if in the future, you need to edit the text you will still be able to do so and not have to re-create any of the artwork.
    • Go to Select > Select All (it's ok that everything is selected)
    • Go to Type > Create Outlines
    • Now the text is outlined and you will not be able to edit the words as text. The text characters are now vector graphics with editable paths.
  • Full Color Artwork


    • To make sure your logo and artwork looks fantastic, please submit vector art files or images with at least 300ppi. If your image is the correct size (or smaller) and saved at less than 300ppi, please do not increase the resolution or your image could turn out very blurry and pixelated. Ideally, full-color artwork should be 300ppi or higher at the size you would like it printed. Jpeg or tif images are preferred.

    Web Images

    • We do not recommend using images taken from the internet (other than from a paid stock-image platform). Not only are they generally saved at a low resolution that we cannot use for print, but you might also run into copyright issues.
    • Every Thumbpint order is printed in four-color process and your proof approval is a representation of what will be printed.
      • Due to the many variations in monitors and browsers, the proof may appear different on different monitors. Computer monitors are not all calibrated equally and color reproduction on the Internet is not precise. Since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the color of the actual decoration on the product. We do our very best to make sure our print is as close to the exact product as possible, but cannot guarantee that what you see is an exact example of what is reproduced.

© 2018 Thumbpint